FAQ

Are the watches waterproof?

All of our watches are “splash safe” for those rainy days or a few droplets of water from washing the dishes. Since the watch is made of natural wood they are not designed to be worn while swimming or in the shower so please remove your watch before entering the water.


Which areas does Woodlore ship to?

New Zealand

International


How much is postage?

NZD10 within New Zealand

International rates vary depending on the destination.


What is the delivery time for shipping?

Up to 3 working days in New Zealand

Up to 10 working days depending on the destination.


Do you have a return policy?

Please check our link https://woodlore.co.nz/pages/exchanges-returns


Can I cancel/change an order that has already shipped?

If for some reason you are unhappy with your purchase, you can exchange or return it within 21 days.


What does the warranty cover?

Please check our link https://woodlore.co.nz/pages/warranty


Can I adjust my watch size?

Yes. Two extra links and a customized tool for sizing is included with our watches when purchased.  Need help adjusting watch? No problem! Here’s a link to the ‘how to’ instructions https://woodlore.co.nz/pages/how-to-remove-wood-watch-links-of-our-watches


What kind of wood are the watches made of?

Please check our link https://woodlore.co.nz/pages/wood